03 / Product / Async intake
Better questions. Clearer briefs.
Give people a way to explain their needs in their own time, using voice or text.
The work behind the product.
An initial response rarely contains all the information a team needs. Follow-up questions help turn that response into a clearer brief.
Connecting the system.
I am building AskInstead: an asynchronous intake product for voice and text responses, follow-up questions, and structured briefs.
The approach
Three connected parts.
Start with a response
Collect an initial response through voice or text.
Ask follow-up questions
Use follow-up questions to gather the information needed for the brief.
Create a structured brief
Organize the responses into a brief that a team can use.
AskInstead is a product in development. Visit the product site to explore it.
The visual shows the product workflow. It is not a screenshot of the live interface.
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